At Nexnap, we prioritize your satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy for details on returns, exchanges, and refunds.

1. Eligibility for Refunds

• Items must be returned within [30 days] of receipt to be eligible for a refund.
• The product must be unused, in its original packaging, and in the same condition as when it was received.
• Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards.
• Clearance or final sale items.
• Items damaged due to misuse or wear and tear.

3. Return Process

• Contact our customer service team at [Insert Email Address] to initiate a return.
• We will provide you with a return authorization and instructions.
• Returns must be shipped back to us at the address provided, and customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [5-7 business days] to the original payment method.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check with your bank or credit card company, as processing times may vary.
• If you still haven’t received it, contact us for assistance.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [7 days] of delivery with photos and a description. We will offer a replacement or refund as appropriate.

7. Exchanges

Exchanges are only allowed for defective or damaged items. Please follow the return process for assistance.